Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us what you think? This is the place to reach us. Below you'll find how to get in touch, what kinds of messages we handle, and what you can expect once you've sent one.
How to Contact Our Team
Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to stand in for a real answer.
A little context helps us help you faster. Let us know upfront whether you're asking about a specific casino, a bonus offer, a payment method, or something else entirely, and we'll route your message accordingly.
What We Can Help With
We hear from a wide mix of readers, from people comparing bonus terms across sites to those wanting a second opinion before signing up. Common reasons people write in include:
- Questions about a listed casino — clarification on an offer, a licensing detail, or how a specific site handles withdrawals.
- Corrections — bonus terms, wagering requirements, and payment processing times change often at real money casino online operators, and we'd rather fix an outdated figure than leave it standing.
- Content suggestions — if there's a topic around online casinos for real money you think we should cover in more depth, tell us.
- Responsible gambling concerns — if you or someone close to you is struggling with gambling, say so in your message. We'll point you toward self-exclusion programmes and national support organisations rather than leaving you to search alone.
- General site feedback — anything from broken links to unclear comparisons is worth flagging.
What Happens After You Send a Message
Every message is reviewed by someone on our editorial team, not a bot. We aim to reply within two working days, though it can take a little longer if we're mid-update on our casino listings — checking a licence status or confirming a change to a payment method takes a bit of legwork before we respond.
If your enquiry relates to something urgent, such as a concern about your own gambling activity, we recommend also contacting a national support service directly rather than waiting on an email reply. The Trusted Non GamStop Casinos UK page also links out to relevant regional information if that's what brought you here.
Before You Write In: A Few Things We Can't Help With
We're an independent comparison site, not a casino operator. That means there are limits to what we can resolve directly:
- We can't process deposits, withdrawals, or account changes — those requests need to go to the casino's own customer support team, usually reachable through live chat or email listed on their site.
- We can't verify your identity or handle KYC documentation on a casino's behalf.
- We can't guarantee a bonus offer, RTP figure, or licensing detail hasn't changed since we last checked it — casinos update terms frequently, and we appreciate readers flagging discrepancies so we can verify and correct them.
If your question is really about an account issue, checking the casino's own support channel will almost always get you a faster, more direct answer than writing to us.
Our Approach to Accuracy
We try to keep every casino listing, bonus figure, and licensing note as current as possible, but details like wagering requirements, deposit limits, and processing times shift regularly across the industry. If something you read here doesn't match what a casino tells you directly, let us know. Reader reports are one of the ways we catch outdated information before it misleads someone else.
We also welcome feedback on how we present comparisons — whether our ranking criteria make sense to you, whether a write-up feels fair, or whether there's a gap in our coverage of online casino sites you think we should close.
Reaching Out on Behalf of a Casino or Business
If you represent a casino brand, payment provider, or affiliate network and want to introduce yourselves or discuss coverage, email us with a clear outline of who you are and what you're proposing. We review every enquiry, but inclusion on our site is never guaranteed and is never decided by outreach alone — our rankings reflect our own research, not commercial arrangements.
Whatever brings you here, thank you for taking the time to reach out. We read every message and will get back to you as soon as we can.